FAQ
Frequently Asked Questions (FAQs)
1. How does Carcoholic produce its products?
Carcoholic takes pride in its sustainable and personalized approach to production. Each product, including clothing, tech items, home and living products, etc., is made on demand specifically for you as soon as you place an order. This approach helps reduce overproduction and minimizes waste, contributing to our commitment to environmental responsibility.
2. What is the estimated delivery time for orders?
Since all our products are crafted on demand, delivery times may be slightly longer than for mass-produced items. The estimated delivery time will be provided during the checkout process based on your shipping address. While we strive to deliver your order promptly, please note that unforeseen circumstances such as shipping carrier delays or customs processing may affect delivery times.
3. Can I track my order?
Yes, you can! Once your order is shipped, we will send you an email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the status of your shipment and receive real-time updates on its location and estimated delivery time.
4. What countries does Carcoholic ship to?
Carcoholic currently offers shipping to the following countries:
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
During the checkout process, you can select your country from the list of available options. For international orders, please be aware that customs duties, taxes, and additional fees may apply, depending on your country’s regulations.
5. What is Carcoholic’s return and refund policy?
As each item is made on demand and personalized for you, we do not accept returns or exchanges unless there is a factory error or defect to the item. If you receive a defective or incorrect product, please contact our customer support team within 14 days of receiving your order, and we will initiate the return process. Please review our Terms and Conditions for further details on our return and refund policy.
6. How can I contact Carcoholic’s customer support?
For any inquiries, feedback, or assistance, you can reach our dedicated customer support team at [email protected]. We are always ready to help and provide you with the best shopping experience.
7. How does Carcoholic protect my personal information?
At Carcoholic, we prioritize your privacy and take reasonable measures to safeguard your personal information from unauthorized access, disclosure, or alteration. We use secure technologies and trusted third-party service providers to ensure the security of your data. For more details, please refer to our Privacy Policy.
8. Can I customize the design of a product or request a custom order?
Currently, we offer a unique selection of products with automotive-related prints or embroidery. While we do not offer complete customization, we are continuously expanding our product range to include diverse and exciting designs. Keep an eye on our website for the latest additions.
9. What payment methods does Carcoholic accept?
At this time, Carcoholic accepts direct transfer and PayPal as payment options. The available payment methods will be displayed during the checkout process.
10. Does Carcoholic offer gift cards or gift wrapping services?
At this time, we do not offer gift cards or gift wrapping services. However, our products make excellent gifts for automotive enthusiasts.
If you have any other questions or need further assistance, please do not hesitate to contact our customer support team. Thank you for choosing Carcoholic, and we hope you enjoy our unique automotive-inspired products!
